The Role of E-Commerce and Information Systems in Patient-Centered Care: Smart Healthcare Ecosystems

Abstract

The digitalization of healthcare is rapidly changing the way patients are treated, as digital healthcare technology has created patient-centric health care ecosystems. The study investigates how eCommerce and information systems can improve the access to health care services, patient engagement, quality of health care services, and health care effectiveness. The research design for this study was a quantitative design, and a structured questionnaire was used to gather data from 210 healthcare consumers who have used digital health services like telemedicine, online pharmacies, eHRs, and mobile health applications. The data were analyzed using descriptive statistics and correlation analysis. The results showed that there was acceptance of Healthcare E-Commerce Services, Healthcare Information Systems, Patient Engagement, Service Quality, Patient Satisfaction and Smart Healthcare Ecosystem Effectiveness, with mean scores above 3.9 on a five-point scale. Correlation analysis revealed that there was a significant positive correlation between Healthcare E-Commerce Services and Smart Healthcare Ecosystem Effectiveness. This study finds that incorporating e-commerce platforms and information systems can enhance patient-centric healthcare delivery by providing greater access, convenience, and operational efficiency in contemporary smart healthcare ecosystems.