ERP to ESG: Future Ready and Digital Maturity as a Catalyst for Sustainable Procurement and Supply Chain Efficiency in Indian FMCG Packaging Industry

Abstract

The paper focuses on the influence of ERP implementation, digital maturity, and ESG orientation on the supply chain of the Indian FMCG packaging industry as well as its sustainable procurement. Based on the findings of the regression and mediation analysis conducted on the survey information of 200 companies, ERP integration significantly increases ESG standards and, thus, the performance of the supply chain. Digital maturity reinforces this relationship and serves as a moderator and accelerator.  Despite their potential, ERP projects often face delays, cost overruns, and even outright failure due to strategic misalignments and unaddressed risks. This paper investigates strategies, focus areas, and risk mitigation practices essential for successful ERP implementation within the broader context of digital business transformation (DBT). Top leadership support, process reengineering, data governance, and change management are critical success factors. Risk mitigation approaches such as phased deployment, vendor collaboration, employee engagement, Key users Training, User acceptance test, Data migration, Business cut over with better change management and rigorous internal and external communication are emphasized as determinants of success. The paper contributes to theory by bridging ERP and DBT frameworks and offers managerial implications for manufacturing organizations to strengthen ESG. Findings suggest that ERP is not merely a technological investment but a socio-technical transformation requiring wider strategy combined achieving sustainability goals.