Organizational Commitment Revisited: Pandemic-Driven Insights from Indian Workplaces

Abstract

The COVID-19 crisis created significant change in workplaces around the world, disrupting typical recruitment and testing employees' loyalty. This study examines the relative dynamics of employees’ organizational commitment pre- and post-pandemic, with the role of remote work transition, job insecurity, communication satisfaction, and work-life balance being the main focus. From 500 responses adopted from various sectors in India, the study uses Partial Least Squares Structural Equation Modelling (PLS-SEM) for testing measurement reliability and structural relationships. Results show that communication satisfaction and work–life balance have significant positive effects on organizational commitment, while job insecurity and remote shift influence it negatively. A moderation analysis reveals that remote work weakens the effect of job insecurity on commitment. The study contributes to emerging literature by identifying key factors affecting post-pandemic commitment and provides actionable insights for HR policy revisions.