Employee Empowerment, Training, and Service Quality Delivery: The Moderating Role of Organisational Commitment among Nursing Staff of Jammu and Kashmir Public Hospitals

Abstract

The objective of this study is to examine the relationship between Employee Empowerment, Training and Service Quality Delivery (SQD) with organizational commitment (OC) as a moderator in the context of the public hospitals in Jammu & Kashmir. Data was collected through a questionnaire with a sample of 407 nurse’s respondents. PLS-SEM algorithm and bootstrap technique was used to analyse the measurement model and structural model for the direct and indirect relationships employee empowerment (EE), employee training (ET), and SQD, including OC variable as a moderator variable. These results underline the importance of stimulate an empowering work environment while simultaneously nurturing organizational commitment among nursing staff. By doing so, hospital administrators and policymakers can enhance the quality of healthcare services provided, leading to better patient outcomes and overall hospital performance. This study contributes to the understanding of how organizational factors interact to affect service delivery in healthcare settings, offering practical insights for improving patient care through strategic management of nursing staff.