The Role of Empathy in Leadership on Employee Satisfaction and Organizational Performance: A Qualitative Analysis

Abstract

In an increasingly competitive and dynamic business landscape, organizations are recognizing the importance of human-centred leadership and culture. Empathy, a key component of emotional intelligence, has been identified as a vital attribute for leaders and employees alike. This paper aims to delve into the qualitative aspects of how empathy influences employee satisfaction and organizational success. Empathy, the ability to understand and share the feelings of others, has emerged as a critical factor in fostering employee satisfaction and driving organizational success. This qualitative research paper explores how empathetic leadership and a culture of empathy within organizations contribute to employee job satisfaction, and organizational performance. Through a review of existing literature and interviews with leaders from various industries, this study highlights the transformative impact of empathy on the workplace environment.